Refund Policy

We have a 3-day return policy with conditional refunds, which means you have 3 days after receiving your item to request a return.

To be eligible for conditional refunds, you will have to prove that the product didn't meet the customer’s needs or showing that the product was not used effectively.. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@salematters.com . If your return is accepted, we’ll send you an email about the refund details.

You can always contact us for any return question at info@salematters.com

Exceptions / non-returnable items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.